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Manager CRM & Complaints | Luxury Automotive

Manager CRM & Complaints | Luxury Automotive

Z GlobalBahrain
منذ أكثر من 30 يومًا
الوصف الوظيفي

Open to all Nationalities

Key Responsibilities :

  • Oversee and resolve customer complaints with a systematic, data-driven approach.
  • Collaborate with managers to refine the Quality Management System and enhance service delivery.
  • Lead reception and front-of-house teams to align with Customer First Principles.
  • Conduct and analyze follow-up calls for sales, service, and bodyshop interactions.
  • Manage CRM data, GFK updates, and CLP service scores to enhance performance.
  • Develop and present Customer First Principles for new team members.

What We’re Looking For :

  • Experience : 5+ years in the automotive industry, with a preference for luxury automotive.
  • Education : Bachelor’s in Business, Marketing, or equivalent.
  • Skills :
  • Proven CRM strategy development and implementation.

  • Strong analytical abilities and familiarity with CRM platforms (e.g., Salesforce, HubSpot).
  • Exceptional communication and leadership skills.
  • If you’re a driven professional ready to lead with innovation and customer focus, this is your opportunity to shine.

    #J-18808-Ljbffr

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