Open to all Nationalities
Key Responsibilities :
- Oversee and resolve customer complaints with a systematic, data-driven approach.
- Collaborate with managers to refine the Quality Management System and enhance service delivery.
- Lead reception and front-of-house teams to align with Customer First Principles.
- Conduct and analyze follow-up calls for sales, service, and bodyshop interactions.
- Manage CRM data, GFK updates, and CLP service scores to enhance performance.
- Develop and present Customer First Principles for new team members.
What We’re Looking For :
Experience : 5+ years in the automotive industry, with a preference for luxury automotive.Education : Bachelor’s in Business, Marketing, or equivalent.Skills :Proven CRM strategy development and implementation.
Strong analytical abilities and familiarity with CRM platforms (e.g., Salesforce, HubSpot).Exceptional communication and leadership skills.If you’re a driven professional ready to lead with innovation and customer focus, this is your opportunity to shine.
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