Real Estate Operations Lead

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About Us

We are an established real estate company with a proven track record in providing high-quality residential and commercial rental properties. Our focus is on delivering exceptional tenant experiences while maintaining operational excellence and maximizing the performance of our portfolio.

Overview

We’re seeking an experienced Operations Manager to oversee the daily operations of our rental portfolio. Reporting directly to senior management, you will ensure tenant satisfaction, support our property management and maintenance teams, and drive efficiency across all operations. This is a leadership role with real impact, where you’ll contribute to the company’s long-term success and help shape the future of our services.

Key Responsibilities

• Oversee the day-to-day operations of our rental portfolio
• Lead, mentor, and support property management and maintenance teams
• Manage tenant requests, concerns, and issues with professionalism and care
• Track and report on key performance metrics : occupancy, rental collections, maintenance turnaround, and tenant satisfaction
• Develop and implement operational processes that improve service quality and efficiency
• Collaborate with finance and leasing teams on budgeting, reporting, and tenant retention strategies
• Ensure compliance with local property laws, tenancy regulations, and safety standards
• Leverage operational data and technology tools to identify trends, optimize performance, and recommend improvements
• Prepare clear and insightful monthly performance reports for senior management

Qualifications

Preferred

What Success Looks Like

In this role, success means building a culture of operational excellence, improving tenant satisfaction scores, reducing maintenance turnaround times, and consistently achieving occupancy and financial performance targets.

Why Join Us?

As an established company, we offer stability, a respected name in the market, and the opportunity to make a measurable impact. You’ll play a key role in enhancing operations, improving tenant satisfaction, and contributing to the long-term growth and success of our portfolio.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Management

We are committed to equal opportunity and comply with applicable laws. This is an equal opportunity employer position.

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