Manager CRM & Complaints | Luxury Automotive

Open to all Nationalities

Key Responsibilities :

• Oversee and resolve customer complaints with a systematic, data-driven approach.
• Collaborate with managers to refine the Quality Management System and enhance service delivery.
• Lead reception and front-of-house teams to align with Customer First Principles.
• Conduct and analyze follow-up calls for sales, service, and bodyshop interactions.
• Manage CRM data, GFK updates, and CLP service scores to enhance performance.
• Develop and present Customer First Principles for new team members.

What We’re Looking For :

Proven CRM strategy development and implementation.

If you’re a driven professional ready to lead with innovation and customer focus, this is your opportunity to shine.

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