Cluster Manager

Position Objective

The objective of the Cluster Manager role is to oversee the operations and financial performance of a smaller group of retail stores for a particular brand within a designated area in a country. This includes driving sales growth, ensuring exceptional customer service, managing and developing store teams, and maintaining compliance with company standards. The role requires market analysis, financial oversight, and effective communication with the Area Sales Manager and brand teams to optimize store performance, manage inventory, and execute promotional and marketing campaigns in stores to achieve business objectives.

Key Responsibility

Operations Management

• Oversee the daily operations of a smaller group of retail stores within a designated area for a specific brand, ensuring smooth and efficient functioning.
• Audit store operations and facilities regularly to ensure compliance with company standards, policies, and procedures, focusing on productivity, efficiency, safety, and security.
• Direct the opening of new stores within the cluster by coordinating resources such as staff, merchandise, and logistics; manage the closing of existing stores as necessary.
• Adhere to and enforce Company SOPs, policies, procedures, and loss prevention audit guidelines in all assigned stores. Implement corrective actions to address any non-compliance issues.
• Oversee the implementation and consistent execution of Visual Merchandising guidelines across all stores in the cluster.

Sales & Financial Management

Customer Experience

Team Management & Development

Market Analysis & Strategy

Communication & Reporting

Desired Experience

The ideal candidate should have 4‑5 years of experience in retail management, with at least 2‑3 years in a multi‑store management role, such as multi‑unit store manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.

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