Call Centre Agent - Alzayani Investments

First Motors is seeking a highly motivated and customer-centric Call Centre Agent to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Call Centre Agent, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company's reputation for excellence.

Responsibilities :

• To receive and forward all telephone calls in an orderly manner and make record of them.
• To greet and guide visitors through the right channels without causing a disturbance to the employees.
• You should not allow visitors seated at the reception for a long time and assist them to have their issues sorted out in a well-mannered way.
• To listen attentively to visitors complaints and guide them to the appropriate channel.
• To ensure the reception area clean & tidy.
• To serve as a contact point for all general maintenance concerns, enquiries, complains, problems, and other related matters.
• Assist with other related clerical duties such as photocopying, faxing, filing, etc.
• To assist in any type of typing works as and when required.
• To receive and dispatch any courier packages handed over to you, forward them to their respective Depth Courier Companies and to ensure dispatch and receipt in time.
• To follow up with customers after service / sales visit.
• To collect data from customers.
• To book service appointments.
• To carry out other related jobs as assigned by the Management from time to time.

Qualifications :