MANAGER LOUNGE EXPERIENCE

The Lounge Manager is responsible for leading, coordinating, and overseeing the seamless operations of GF lounges, ensuring outstanding guest experiences for VIP and high-profile customers. This role demands a hospitality professional with deep expertise in premium service environments, strong team leadership, and meticulous organizational skills relating to contracts, tendering processes, compliance, and facility logistics. The ideal candidate will be energetic, proactive, and capable of driving both operational excellence and innovative service improvements within the lounge.

Main Duties

Key Responsibilities

• Manage all day-to-day operations of the airline lounge to ensure world-class hospitality standards.
• Oversee facility maintenance, supply chain logistics, food & beverage services, and partner relationships.
• Ensure adherence to all health, safety, and compliance requirements.
• Employee Management
• Lead, train, and motivate a team of hospitality professionals to deliver seamless, top-tier customer service.
• Prepare work rosters, manage shift scheduling, and administer performance appraisals.
• Foster a culture of continuous improvement, teamwork, and accountability.
• Contract Administration
• Maintain a rigorous schedule of renewals for all vendor and service contracts, ensuring uninterrupted operations and compliance.
• Collaborate with legal and procurement teams to review, negotiate, and finalize contractual agreements.
• Business Case & Tender Board Process
• Draft compelling business cases for new projects, upgrades, and initiatives to enhance the lounge offering.
• Demonstrate a thorough understanding of the tender board process, including document preparation, proposal submission, and compliance requirements.
• Premium Hospitality & VIP Service
• Set and maintain impeccable hospitality standards; deliver personalized service for VIP guests and high-profile clientele.
• Effectively resolve escalated customer concerns with discretion, empathy, and professionalism.
• Act as the primary point of contact for VIP guests, building lasting relationships and anticipating their needs.
• Budgeting and Financial Management
• Develop and manage the lounge operations budget, ensuring efficient resource allocation.
• Monitor expenses and identify opportunities for cost optimization and increased profitability.
• Deliver regular financial reports and analyses to senior management.

Education & Training

Bachelor’s degree in Hospitality Management, Business Administration, or a related field; a Master’s degree is a plus.

Experience

Minimum 4 years in hospitality operations management, ideally in luxury, airline, or hotel sectors.

Ability to manage diverse teams in premium service environments.

Experience in writing, presenting, and defending business cases for operational improvements and capital expenditures.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s) :

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