REGIONAL AIRPORT MANAGER

Oversee ground operations across the region to deliver safe, secure, and on-time service that reflects GulfAir’s commitment to customer excellence.

MAIN DUTIES

Monitor station passenger handling and service quality, implementing corrective actions as needed.

Ensure Airport Managers are fully aware of Gulf Air objectives and are updated on industry developments, marketing, sales, and service procedures.

Collaborate with fellow Regional Managers to share market insights, development opportunities, and ensure cross-departmental alignment.

Plan and develop improvement programs for customer service enhancements in conjunction with Airport Managers, updating Regional and Area Managers so that service products can be used as sales tools throughout the region / network.

Provide practical assistance to airport managers regarding service standards, including customer service and flight handling. Introduce and monitor practical measurement methods to maintain high service standards.

Drive airport and ancillary sales, manage disruption scenarios to maximize revenue, and minimize losses without compromising customer service.

Analyze station service performance, including passenger handling, mishandled baggage, inadmissible passengers, and on-time performance, identifying shortfalls and developing action plans for improvement.

Review customer complaints with Airport Managers and report findings to Customer Care / Legal Affairs.

Oversee the efficient handling of flight disruptions while maintaining customer service standards in line with Operations manuals.

Participate in negotiating ground handling agreements with Senior Management and provide recommendations.

Regularly review station performance, involving all stakeholders in operational enhancement processes.

Ensure station contracts / SLAs are current and processed according to procurement policies and Bahrain Tender Board regulations.

Verify and check station invoices in accordance with company policy.

Ensure stations comply with LPC regulations and implement corrective actions when necessary.

Manage station safety, security, and on-time performance targets, prioritizing customer satisfaction.

Maximize ancillary revenue and utilize the budget efficiently to minimize costs without compromising service quality.

Oversee staff training and development, ensuring high customer service standards.

Support training and performance reviews through sound management techniques and leadership to maintain high morale.

Optimize local resource utilization within the region to meet targets and improve productivity.

Assist Airport Managers with staff recruitment to maintain quality and standards.

Ensure all contracts / SLAs are in place and up-to-date.

Ensure timely closure of internal audits, quality assurance audits, and safety findings by Airport Managers.

Ensure compliance with Gulf Air procurement policies.

Deliver tasks assigned by SMGO, DGO, and COO as relevant.

EDUCATION & TRAINING

Bachelor’s degree in aviation management or equivalent.

Minimum of 6 years of relevant experience.

Position Grade

GA.18.M

About Application Process

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s) :

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