Warranty & Training Officer (Automotive)

Warranty & Training Officer (Automotive)

We are currently seeking a meticulous and knowledgeable Warranty & Training Officer – Automotive to join our expanding automotive division. Based in Bahrain, this Full‑time role is critical to maintaining our high standards of after‑sales service and technical expertise. The successful candidate will be responsible for managing all aspects of the warranty claims process and for developing and delivering technical training programmes to our service staff, ensuring our team remains at the forefront of automotive technology and service excellence.

Responsibilities

• Manage the entire warranty claims process, from submission to credit, ensuring accuracy, timeliness, and compliance with manufacturer guidelines.
• Serve as the primary liaison between the company, customers, and manufacturers on all warranty‑related matters.
• Maintain meticulous records of all warranty claims, parts, and labour, preparing regular reports for management.
• Analyse warranty data to identify trends, report on product performance, and contribute to continuous improvement of service operations.
• Develop, organise, and deliver comprehensive technical training programmes for service technicians and advisors.
• Keep the technical team updated on the latest vehicle models, diagnostic procedures, and service bulletins.
• Assess the skills of the technical team to identify training needs and measure effectiveness of initiatives.
• Ensure the workshop has the latest technical information and resources.

Qualifications

Job Details

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