Customer Contact Advisor

We are looking for Customer Contact Advisor who will be responsible for providing high-quality customer care support to customers via telephone. The primary objective is to ensure customer satisfaction by addressing inquiries, fixing service appointments, problem-solving, and providing relevant reminders. The role also involves engaging in cross-selling, up-selling, and marketing the company's services and products. Additionally, maintaining customer confidentiality, guiding walk-in customers, and providing progress reports are key responsibilities. The Customer Contact Advisor is expected to meet individual targets and adhere to all quality standards, processes, procedures, and policies.

Duties & Responsibilities

• Provide efficient and accurate telephone support to customers regarding their inquiries, service appointments, problem-solving, and relevant reminders.
• Update the CRM database with the information obtained during customer calls to ensure accurate and up-to-date records.
• Engage in cross-selling, up-selling, and marketing activities for the company's services and products.
• Meet the individual targets set by the department to contribute to overall business objectives.
• Maintain strict confidentiality of customer's personal information obtained during interactions.
• Guide walk-in customers and provide a pleasant showroom experience to enhance customer satisfaction and encourage repeat business.
• Generate and submit progress reports regularly and as required by the department.
• Ensure compliance with all quality standards, processes, procedures, and policies at all times.
• Implement relevant requirements of the Environment, Health, Safety & Quality manual in daily activities.
• Perform any other job-related duties as assigned.

Skills Required

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