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Senior Account Manager

Senior Account Manager

Bahrain Telecommunications CompanyManama, Capital Governorate, Bahrain
3 منذ أيام
الوصف الوظيفي

Job Objective

Contribute to the Government Segment’s revenue growth by generating leads for new business opportunities and by maintaining and growing existing Government and Semi-Government client accounts. Manage client requirements by offering customer-focused Telecom and ICT solutions aligned with national digital transformation objectives. Enhance client satisfaction for retention and sustained growth to meet the Segment’s objectives.

Responsibilities

Strategic

  • Understand Government clients’ priorities, policies, and digital transformation programs and provide insights to the Team Leader and Director Government Sales on new opportunities.
  • Keep abreast of government regulations, initiatives, and budgets, as well as competitor activities, to support the design of government sales strategies.

Financial

  • Maintain revenue forecasting for the clients, anticipate revenue movement, perform gap analysis

    • Operational

  • Build strong professional relationships with assigned government accounts (ministries, authorities, councils, and state-owned entities) and achieve annual sales targets.
  • Generate leads by monitoring tenders, RFPs, ministry portals, and government programs, and by leveraging executive relationships and referrals.
  • Understand client requirements and collaborate with Presales, Regulatory, and Technology teams to prepare tailored proposals aligned with government standards.
  • Deliver proposal presentations and conduct negotiations ensuring compliance with public sector procurement policies.
  • Liaise with the Digital Business Solution and Project Management teams to ensure effective implementation of government projects within agreed timelines.
  • Maintain service-level agreements by coordinating with internal teams including Network, Service Delivery, and Regulatory Affairs.
  • Provide timely and effective resolution to government client queries or escalations.
  • Conduct regular follow-ups with clients for payment collection in line with government financial processes.
  • Develop existing accounts through account mapping and executive engagement sessions to identify new opportunities.
  • Undertake initiatives to improve processes in assigned area of work
  • Guide team / peers in meeting delivery timelines and performance expectations
  • Ensure that team / peers adhere to company policies and legal regulations

    • People

  • Continuously share knowledge on government sector trends, procurement policies, and telecom / ICT business practices.
  • Motivate the team to build a culture of public-sector centricity.
  • Support in developing junior team members for government account management.
  • Motivate and build a healthy work environment within the team. Provide support in resolving work related / other concerns in an effective manner

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    إنشاء تنبيه وظيفي لهذا البحث

    Account Manager • Manama, Capital Governorate, Bahrain