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Senior Account Manager
Bahrain Telecommunications CompanyManama, Capital Governorate, Bahrain21 hours ago
Job descriptionMaintain revenue forecasting for the clients, anticipate revenue movement, perform gap analysis Build strong professional relationships with assigned government accounts (ministries, authorities, councils, and state-owned entities) and achieve annual sales targets. Generate leads by monitoring tenders, RFPs, ministry portals, and government programs, and by leveraging executive relationships and referrals. Understand client requirements and collaborate with Presales, Regulatory, and Technology teams to prepare tailored proposals aligned with government standards. Deliver proposal presentations and conduct negotiations ensuring compliance with public sector procurement policies. Liaise with the Digital Business Solution and Project Management teams to ensure effective implementation of government projects within agreed timelines. Maintain service-level agreements by coordinating with internal teams including Network, Service Delivery, and Regulatory Affairs. Provide timely and effective resolution to government client queries or escalations. Conduct regular follow-ups with clients for payment collection in line with government financial processes. Develop existing accounts through account mapping and executive engagement sessions to identify new opportunities. Undertake initiatives to improve processes in assigned area of work Guide team / peers in meeting delivery timelines and performance expectations Ensure that team / peers adhere to company policies and legal regulations Continuously share knowledge on government sector trends, procurement policies, and telecom / ICT business practices. Motivate the team to build a culture of public-sector centricity. Support in developing junior team members for government account management. Motivate and build a healthy work environment within the team. Provide support in resolving work related / other concerns in an effective manner
Job Objective
Contribute to the Government Segment’s revenue growth by generating leads for new business opportunities and by maintaining and growing existing Government and Semi-Government client accounts. Manage client requirements by offering customer-focused Telecom and ICT solutions aligned with national digital transformation objectives. Enhance client satisfaction for retention and sustained growth to meet the Segment’s objectives.
Responsibilities
Strategic
- Understand Government clients’ priorities, policies, and digital transformation programs and provide insights to the Team Leader and Director Government Sales on new opportunities.
- Keep abreast of government regulations, initiatives, and budgets, as well as competitor activities, to support the design of government sales strategies.
Financial
Operational
People
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Account Manager • Manama, Capital Governorate, Bahrain
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