Applications Operations Specialist

Manager Talent Acquisition at stc Bahrain

Job Objective :

Manage the operations and maintenance of the respective IT Applications and its associated elements guided by the objectives of maintaining constant availability, optimal functionality and performance of the respective system / application in line with the defined service level agreements and quality standards

Key Job Responsibilities :

• Provide L1 & L2 technical support to meet applications objectives and requirements across IT & Digital department.
• Handle the application operation of core billing, Roaming & Interconnect and CRM systems to ensure effective management of these IT systems.
• Provide daily billing operation services including processing, preparation, and presentation of bills to ensure its alignment with departmental objectives and deliverables.
• Manage billing quality control activities including the assurance of bill preparations and bill presentations to safeguard compliance to IT & Digital standards.
• Support the roll-out of new applications including planning and executing preventive maintenance to effectively promote the applications changes to production environment.
• Manage the operation of customer facing applications, operating systems, and databases in production environment enabling service operations efficiency.
• Analyse and solve complex problems related to all data, networks, operating systems and applications to ensure continuous system availability to all departments
• Guide fault management activities (incl. testing, diagnosing and repairing the IT system / Application in case of faults) in order to ensure short response times as per the agreed targets and customer satisfaction and centricity.
• Plan and implement routine maintenance of the IT Systems / Application and their associated elements as directed to ensure availability targets are achieved.
• Participate in defining operations approaches, and in planning and, offer recommendations in selecting best practice operations techniques for all IT systems / applications.
• Perform health check and fine tuning for all applications ensuring adherence to quality standards and business requirements.
• Perform other responsibilities as required by higher levels of supervision.

Qualification & Experience :

Bachelor’s degree in IT, Computer Science or any other related field

Minimum 8 years of multifunctional experience in a Technology and Digital function, specializing in applications operations.

Role Impact :

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