Service Advisor (Automobile) - Alzayani Investments

Founded in 1977 with a focus on industrial manufacturing, Alzayani Investments has since diversified into the sectors of automotive, real estate, food and beverages, and venture capital. With a core value of innovation, the company strives to continually upgrade its products and services within the Kingdom of Bahrain and globally. Committed to upholding social and environmental responsibilities, the group is a leader in human development and a firm believer in sustainable business practices.

Job Overview :

Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon and If additional work is needed, explain the details to the customer, including the additional cost and time considerations.

Key Responsibilities :

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch averages.
• Maintain a dealership-prescribed standard for "hours per customer repair order written"
• Understand and follow local regulations such as those governing the disposal of hazardous wastes.
• Ensure that all documents are accounted for.
• Accomplish the forecast that has been established by the General Manager, Service Manager, and Customer Service Supervisor.
• Schedule appointments using dealership-approved forms. & Assign sequence numbers to each customer's repair order.
• Communicate with service customers to determine the nature of the mechanical problem(s).
• Obtain customer and vehicle data.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• Lift the hood of every vehicle and look underneath for potential additional revenue.
• Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
• Notify workshop job controller or workshop foreman of incoming work and keep in touch with them to follow up the job status (work in progress).
• Provide estimates for labour and parts. If the cost of service cannot be established during reception, leave open and contact the customer later by phone for approval.
• Establish each customer's method of payment. Obtain approval of credit, if necessary.
• Obtain customer's signature on repair order; provide customer with a copy.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding any changes in the estimate or time promised.
• Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process and appointments. Compare final invoice with original repair order.
• Deliver vehicle to customer and answer any questions.
• Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus, and other service department forms up to date.
• inspect all vehicles for bodywork, notify the customer that the work is needed, and provide and estimate for body shop work.

Job Requirements :

We Offer :

If you are a motivated and results-driven individual with a passion for providing exceptional customer service, we encourage you to apply for the role of Service Advisor at Alzayani Investments. Please submit your resume and cover letter for consideration. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Alzayani Investments is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals.