Team Lead Rider On Ground Ops

Whats On Our Plate

• Managing day-to-day operations.

• Manage rider related escalations and resolutions.

• Monitor and improve Rider Performance and Compliance.

• Lead Rider Recruitment for the allocated zones.

• Manage rider roster with proper allocation of shifts/breaks/off-days etc

• Groom rider quality (behaviour appearance professionalism presentational etc).

• Monitor and prevent rider fraud while ensuring professionalism integrity and compliance.

• Setting up a performance improvement plan to improve performance of low performing riders.

• Reduce rider complaints originating from customers and/or vendors.

• Monitor riders performance on individual level and responsible for coaching/warning riders.

Qualifications :

What Did We Order

• 23 years of experience in Logistics Customer Support or Operations.

• Bachelors degree in Logistics Business Administration or a related field.

• Proficiency in Google Suite and strong data entry retrieval and analysis skills.

• Fluent in both languages Arabic and English. Urdu is a plus.

• Strong interpersonal and communication skills with the ability to collaborate effectively.

• Analytical thinker with problem-solving skills and a results-driven mindset.

• Ability to multitask and perform well in a fast-paced environment.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV
Experience: years
Vacancy: 1