Customer Service Officer

Company:

Our client is one of the wellknown malls in Bahrain they are currently looking to hire aCustomer Service Officer.

Job Purpose:

To ensure the delivery of smooth efficient and consistent best practices of the functions of the Customer Service Desk.

You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.

Customer Service Responsibilities list:

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate valid and complete information by using the right methods/tools

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions process customer accounts and file documents

Follow communication procedures guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask prioritize and manage time effectively

Required Experience:

Unclear Seniority

Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience: years
Vacancy: 1