Spa Receptionist - Female

As the first point of contact for the Thalassa Sea & Spa the Spa Receptionist warmly welcomes guests manages reservations and provides exceptional service that reflects Sofitels French art de vivre. The role is central to ensuring a smooth and luxurious spa journey upholding both operational excellence and guest satisfaction.

Key Responsibilities:

• Greet all spa guests with warmth and professionalism ensuring a personalized and luxurious welcome.

• Manage spa bookings confirmations cancellations and follow-up calls efficiently using the spa reservation system.

• Maintain thorough knowledge of spa treatments wellness products and promotions to guide guests accordingly.

• Handle check-ins and check-outs smoothly ensuring accurate billing and record-keeping.

• Ensure the reception and waiting areas are impeccably clean tranquil and well-stocked with brochures and amenities.

• Respond promptly and professionally to telephone email and in-person inquiries.

• Coordinate with therapists and spa attendants to manage schedules and flow of services.

• Promote spa retail products and assist in meeting monthly sales targets.

• Uphold confidentiality and privacy standards at all times.

• Handle guest concerns or complaints with empathy and discretion escalating issues when necessary.

Qualifications :

• Minimum 2 year of experience in a spa wellness or luxury hospitality environment.

• Excellent communication skills in English; knowledge of Arabic or French is an asset.

• Proficient in Microsoft Office and spa reservation software (e.g. Book4Time SpaSoft).

• Strong organizational skills and ability to multitask in a calm and composed manner.

• Impeccable grooming polished presence and a warm engaging personality.

• Knowledge of wellness skincare and luxury spa services is highly preferred.

• Flexible to work shifts weekends and public holidays.

Why Join Us:

Additional Information :

Your team and working environment:

• Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite 6 Opera Suites 21 Prestige Suites 32 Club Millesime Rooms 202 Luxury Rooms 5 Restaurant & 4 Bars 1 Grand Ballroom 2 Meeting Rooms Beach Club Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
  commitment to Diversity & Inclusion:
  • We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

  Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

  
  

  Remote Work :

  No

  
  

  Employment Type :

  Full-time

  
  Key Skills
  Dental,Brand Marketing,Litigation Paralegal,Import,Accident Investigation
  Experience: years
  Vacancy: 1