GF1643 - DUTY MANAGER – INTEGRATED OPERATIONS CENTRE
Company
Gulf Air
Division
Operations
Location
Department
Integrated Operations Centre
Closing Date
20-Apr-2025
MAIN OBJECTIVES
Coordinate actions of IOC staff and maximize the Day of Ops performance.
Administer GF policies and procedures as applicable in IOC procedures manual & OMA.
Ensure integrity of the 72 hour IOC Control Period
MAIN DUTIES
Oversee
- Ensure Gulf Air schedule integrity for 72 hour IOC control period (maximization of Day of Ops performance)
- Monitor shift overall operations and implement Management directives
- Monitor constantly and be current on system situation (fleet, Crew, Stations and Weather) and anticipate disruptions
- Ensure smooth shift handover to subsequent DM
Support
Act as “central problem solver” :Coordinate actions of other staff
Ensure integrity of informationProvide problem solving directions and supportEnsure effective implementation of IOC decisionsShort term flight / aircraft inventory adjustmentsManage ad-hoc requests to / from :Civil Aviation (e.g. over flying permission)
Handling agentsOther GF functions outside IOC (e.g. Flight Ops)Other airlines (e.g. aircraft charter)Out of office hours requests (e.g. VIP flights, Commercial Schedule change follow-up)Sub-charter aircraftPolicies and Procedures
Administer GF policies & procedures as applicable in IOC procedures manual and OMA : Customer Service, Safety, Security, Crisis, CrewInitiate response to crisis and activate Crisis CenterParticipate in definition of GF policies & proceduresReporting
Inform Senior Gulf Air Management of major disruption and important events (e.g. security issues, major incidents, accidents, unexpected events)Ensure accurate reporting : OTP, movement data and IOC events required for logbookStaff Management
Elaborate and conduct staff professional development :Classroom and
On-the-job trainingResponsible for subordinates KPIs and required to complete all stages of performance management system.Experience
Minimum of 7 to 10 years’ experience within the operations department of major international airline, with a minimum of 5 years as shift Operations ControllerKnowledge of airline computer systems such as Movement Manager, WOTP, RIO, Falcon, SSCI and LM would be an advantageI.T literate with experience of automated operations control systemsExperience in airline Emergency Response ManagementQualifications
Diploma holder of a technical subject, preferably the post-holder will be educated to degree levelHolder of either FAA Dispatcher or ICAO Flight Operations Officer License / Certificate or recognized Pilot licenseFluency in oral and written English mandatoryPreferably (but could be done on-the-job) special training on Aircraft weight and balance and Airport ServicesAbout Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome yourapplication.Tocomplete the application you would need the following document(s) :
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