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DUTY MANAGER – INTEGRATED OPERATIONS CENTRE

DUTY MANAGER – INTEGRATED OPERATIONS CENTRE

Gulf Air GroupBahrain
30+ days ago
Job description

GF1643 - DUTY MANAGER – INTEGRATED OPERATIONS CENTRE

Company

Gulf Air

Division

Operations

Location

Department

Integrated Operations Centre

Closing Date

20-Apr-2025

MAIN OBJECTIVES

Coordinate actions of IOC staff and maximize the Day of Ops performance.

Administer GF policies and procedures as applicable in IOC procedures manual & OMA.

Ensure integrity of the 72 hour IOC Control Period

MAIN DUTIES

Oversee

  • Ensure Gulf Air schedule integrity for 72 hour IOC control period (maximization of Day of Ops performance)
  • Monitor shift overall operations and implement Management directives
  • Monitor constantly and be current on system situation (fleet, Crew, Stations and Weather) and anticipate disruptions
  • Ensure smooth shift handover to subsequent DM

Support

  • Act as “central problem solver” :
  • Coordinate actions of other staff

  • Ensure integrity of information
  • Provide problem solving directions and support
  • Ensure effective implementation of IOC decisions
  • Short term flight / aircraft inventory adjustments
  • Manage ad-hoc requests to / from :
  • Civil Aviation (e.g. over flying permission)

  • Handling agents
  • Other GF functions outside IOC (e.g. Flight Ops)
  • Other airlines (e.g. aircraft charter)
  • Out of office hours requests (e.g. VIP flights, Commercial Schedule change follow-up)
  • Sub-charter aircraft
  • Policies and Procedures

  • Administer GF policies & procedures as applicable in IOC procedures manual and OMA : Customer Service, Safety, Security, Crisis, Crew
  • Initiate response to crisis and activate Crisis Center
  • Participate in definition of GF policies & procedures
  • Reporting

  • Inform Senior Gulf Air Management of major disruption and important events (e.g. security issues, major incidents, accidents, unexpected events)
  • Ensure accurate reporting : OTP, movement data and IOC events required for logbook
  • Staff Management

  • Elaborate and conduct staff professional development :
  • Classroom and

  • On-the-job training
  • Responsible for subordinates KPIs and required to complete all stages of performance management system.
  • Experience

  • Minimum of 7 to 10 years’ experience within the operations department of major international airline, with a minimum of 5 years as shift Operations Controller
  • Knowledge of airline computer systems such as Movement Manager, WOTP, RIO, Falcon, SSCI and LM would be an advantage
  • I.T literate with experience of automated operations control systems
  • Experience in airline Emergency Response Management
  • Qualifications

  • Diploma holder of a technical subject, preferably the post-holder will be educated to degree level
  • Holder of either FAA Dispatcher or ICAO Flight Operations Officer License / Certificate or recognized Pilot license
  • Fluency in oral and written English mandatory
  • Preferably (but could be done on-the-job) special training on Aircraft weight and balance and Airport Services
  • About Application Process

    If you meet the criteria and you are enthusiastic about the role, we would welcome yourapplication.Tocomplete the application you would need the following document(s) :

    #J-18808-Ljbffr

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    Manager • Bahrain

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