Field Sales Executive

Overview

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery and is active in more than 220 countries and territories. Join our team and discover how an international network focused on service, quality and sustainability can connect people and improve lives through global trade. To learn more about our culture, motivated people and our purpose, please visit Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Responsibilities

• Responsible for the revenue generated from a geographically assigned sales territory (or business portfolio) by servicing and retaining existing customers and targeting new business opportunities.
• Collaborate with Sales colleagues : Customer Support Executive, Major Account Executive / BDMs, Sales Support, and Ground Operations to ensure that regular customers receive the required service.
• Manage and develop a portfolio of prospects and existing customers by building strong relationships to understand and meet customer needs.
• Establish customer agreements, apply pricing guidelines, and meet profitability targets; review prices regularly and renegotiate if there is a discrepancy between actual and promised volumes.
• Develop and implement an approach to win competitors’ and prospects’ business quickly; establish a prospects pipeline and target accordingly.
• Exploit opportunities from existing and potential customers to maximize DHL penetration in the assigned territory.
• Develop and implement a personal sales plan and call cycle that identifies and gains new business and grows existing customers to achieve sales targets.
• Manage customer information and communicate with the selling team and in sales systems so that staff can access relevant data.
• Monitor customer performance, loyalty and satisfaction to measure success and identify risks; take appropriate corrective action internally or with the customer.
• Promote DHL brand image and values through professional appearance and behavior to reflect high standards and strengthen customer relationships.
• Act as the primary customer contact when DHL business is at risk due to issues such as competitive actions or dissatisfaction; resolve problems efficiently to retain customers.
• Make negotiation-related decisions on volume and discount levels and additional services; propose discount agreements to the Sales Manager for approval.
• Establish actionable sales plans for managing prospects and existing customers; organize time effectively to reach revenue, profitability, and productivity targets.
• Deliver the agreed levels of revenue and profit in the assigned sales territory while meeting key customer needs.

Your Profile

Our Offer

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

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