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It Support
ConfidentialBahrain6 days ago
Job descriptionProvide a single point of contact between business users and the IT organization Provide initial support of calls Route service requests to resolution groups Respond to Business calls through the different service desk channels, ( phone, email or service desk portal ) Incidents recording & control (classification, acceptance & tracking) Incidents assignment and distribution Improve overall customer satisfaction Keep users informed about the progress of calls Detection of potential trends and escalate calls where necessary Acting with Integrity Accepting Responsibility Supporting Organizational Goals Communicating Effectively Championing Customer Needs Serving Customers Critical Thinking Learning Quickly Help Desk Applications Support Help Desk Best Practices Customer Satisfaction Surveys Help Desk Escalation Procedures Problem Tracking Tools Workflow Management Help Desk Technologies Customer Satisfaction Measurement Active Directory LANDesk Equation
VAM Systems is a Business Consulting, IT Solutions and Services company.
VAM Systems is currently looking for IT Support for our Bahrain operations with the following skillsets & terms and conditions :
Qualification : Computer Science and Engineering
Years of Experience : 1 - 3 years
Experience Required :
- Effective communication skills is the primary objective for L1 Support
- An understanding of the basic technology tools like Windows, Office and Internet.
Responsibilities
Skills
Domain : Bank
Terms and conditions
Joining time frame : (15 - 30 days)
The selected candidates shall join VAM Systems – Bahrain and shall be deputed to one of the leading banks in Bahrain.
Should you be interested in this opportunity, please send your latest resume at the earliest at [HIDDEN TEXT]
Skills Required
Window, Support, Ads
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It Support • Bahrain
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