Role Overview
We're looking for an IT Support Specialist who can handle day-to-day IT challenges while also proactively protecting our systems from security threats. The ideal candidate will have a solid foundation in both desktop management and basic cybersecurity principles, with 1-3 years of hands-on experience. This role involves a mix of on-site support at our office, client visits, and remote assistance.
What You'll Do
- Provide Technical Support : Serve as the primary point of contact for all IT issues, including hardware, software, and network troubleshooting. You'll provide support via in-person visits, remote sessions, and on-call assistance.
- Handle Client & User Support : You will support both our internal staff and external clients, providing prompt and professional IT solutions through client site visits and remote support.
- Manage Desktops and Endpoints : Install, configure, and maintain computers, software, and other devices. Ensure all systems are running smoothly and are up-to-date.
What We're Looking For
1 to 3 years of hands-on experience in an IT support or help desk role.Strong knowledge of desktop management on both Windows and macOS.A solid grasp of IT fundamentals and a willingness to learn new technologies.Experience with client support, including remote and on-site visits.Excellent communication skills and a friendly, problem-solving attitude.Must be based in Bahrain.It Would Be a Great Advantage If You Also Have Knowledge In
Firewall Configuration & Management : The ability to configure, monitor, and maintain network firewalls to protect against unauthorized access and malicious traffic.Security Monitoring & Incident Response : Experience with security tools (like SIEM or IDS / IPS) to detect and analyze security events, as well as investigate and respond to alerts.Vulnerability Management : The capacity to conduct basic vulnerability assessments to identify and help remediate weaknesses in our systems.Documentation & Reporting : The skill to maintain detailed documentation of security procedures and prepare reports for management.To Apply
Please read all responsibilities carefully and send your CV to
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