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It Support

ConfidentialBahrain

8 منذ أيام

الوصف الوظيفي

VAM Systems is a Business Consulting, IT Solutions and Services company.

VAM Systems is currently looking for IT Support for our Bahrain operations with the following skillsets & terms and conditions :

Qualification : Computer Science and Engineering

Years of Experience : 1 - 3 years

Experience Required :

Effective communication skills is the primary objective for L1 Support
An understanding of the basic technology tools like Windows, Office and Internet.

Responsibilities

Provide a single point of contact between business users and the IT

organization

Provide initial support of calls

Route service requests to resolution groups

Respond to Business calls through the different service desk channels, (

phone, email or service desk portal )

Incidents recording & control (classification, acceptance & tracking)

Incidents assignment and distribution

Improve overall customer satisfaction

Keep users informed about the progress of calls

Detection of potential trends and escalate calls where necessary

Skills

Acting with Integrity

Accepting Responsibility

Supporting Organizational Goals

Communicating Effectively

Championing Customer Needs

Serving Customers

Critical Thinking

Learning Quickly

Help Desk Applications Support

Help Desk Best Practices

Customer Satisfaction Surveys

Help Desk Escalation Procedures

Problem Tracking Tools

Workflow Management

Help Desk Technologies

Customer Satisfaction Measurement

Active Directory

LANDesk

Equation

Domain : Bank

Terms and conditions

Joining time frame : (15 - 30 days)

The selected candidates shall join VAM Systems – Bahrain and shall be deputed to one of the leading banks in Bahrain.

Should you be interested in this opportunity, please send your latest resume at the earliest at [HIDDEN TEXT]

Skills Required

Window, Support, Ads

إنشاء تنبيه وظيفي لهذا البحث

It Support • Bahrain