HELPDESK SPECIALIST

Job Description

To support and provide a rapid response service to inquiries from users and clients of the Organization, to help resolve problems and queries related to IT.

Roles & Responsibilities :

• Receive and undertake logs reported through the Help Desk phone number.
• Receive and undertake logs reported through the Help Desk email or system.
• Support and troubleshoot user community in using MIS systems and basic issues.
• Forward logs to the competent authority.
• Follow up to completion and finalize the logs with the competent authority.
• Keep users informed of updates, known errors, new facilities, or any IT-related changes, which may affect their working environment, by sending circulates and notices.
• Register all logs related to Technical Support.
• Submit regular reports about logs.
• Perform other duties and related tasks as may be required from time to time.

Educational Qualifications & Certifications

National Diploma in Computer Science or Computer Engineering. Certification in A+, N+, MCDST, and MOUS are preferable.

Experience

Minimum 3 years progressive experience in helpdesk or technical support.

Skills Required :

Good communication skills. Must be fluent in English (speaking, reading, and writing) and preferably Arabic.

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