CRM Manager - Euro Motors - Alzayani Investments

Euro Motors is a leading Automotive Retailer dedicated to delivering exceptional products / services to our clients. We believe in fostering a dynamic and inclusive work environment where innovation thrives and employees can grow their careers.

We are seeking a highly motivated and experienced CRM Manager to join our team. The ideal candidate will be responsible for developing and implementing customer relationship management strategies that enhance customer satisfaction and retention, while driving sales growth. You will work closely with various departments to ensure our CRM systems and processes are optimized for maximum efficiency and effectiveness

Key Responsibilities :

• Develop and execute CRM strategies to improve customer engagement, loyalty, and retention.
• Analyze customer data to identify trends and insights that will drive business decisions.
• Collaborate with sales, marketing, and customer service teams to ensure alignment on customer communication and outreach efforts.
• Manage the CRM system, ensuring it is up-to-date, user-friendly, and effectively utilized across the organization.
• Create and monitor key performance indicators (KPIs) to measure CRM effectiveness and report on results.
• Conduct training sessions for staff on best practices for using the CRM system, weekly meetings and monthly reviews with your CRM Team.
• Stay informed about industry trends and emerging technologies to continually improve CRM processes.

Qualifications :

What We Offer :