Tele-sales Representative

1.  BRIEF DESCRIPTION OF JOB FUNCTION

The function of Telemarketing Agent entails the following :

2.1.1.  cold calling techniques on prospects

2.1.2.  persuading potential customers to purchase a product or service

2.1.3.  obtaining referrals and leads from a variety of sources from lead generation activities

2.1.4.  contributing to department’s function of collecting data and converting

them into qualified leads then conduct sales calls.

2.  DUTIES ACTUALLY PERFORMED BY THIS POSITION :

• Serves customers by selling products via telephone.
• Contact individuals by telephone in order to solicit sales for goods or services.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing

solutions, preparing reports, and making recommendations to management.

referrals, cold calling, and any other legal means.

3.  ESSENTIAL QUALIFICATION REQUIRED (EDUCATION / EXPERIENCE / SKILLS)

4.  KPIs

To achieve the daily and monthly sales KPIs as set by the management.

Monthly sales results must be within targets set by management in terms of premium and commission income, and this is subject to review minimum of once annually.

5.  Commission or incentives

Commissions or incentives to be agreed.

Important notes : Commission is only payable if all KPI are achieved.

6.  Typical Working Conditions

Normal Working Hours 40 hours a week

Working Timing may include rotating shift.

Work may require occasional weekend and / or evening work