CX Product Expert

Zain is a pioneer of mobile telecommunications in the Middle East. Founded in 1983 in Kuwait, it was the region’s first mobile operator. Since expanding its operations starting in 2003, Zain has grown rapidly. Read more here :

About the Role

The CX Product Expert will lead the development and execution of product and sales strategies through market research, stakeholder engagement, and cross-functional collaboration. The role focuses on driving business growth by managing partnerships, overseeing proposals and tenders, ensuring product performance, and providing technical and customer support. The ideal candidate should possess strong technical skills to resolve complex technical issues faced by customers.

What We Need From You

Education

Bachelor’s degree in Business Administration, Computer Engineering, Information Technology, or a relevant field.

Experience

Minimum of 8 to 10 years of experience in technical product management, business process outsourcing, or a related field, preferably in the telecom industry.

Technical Skills

• Technical and commercial expertise (Proposal and tender preparation)
• Product strategy development
• Performance monitoring and improvement
• Sales strategy formulation and execution
• Sales forecasting and reporting
• Negotiation and contract management
• Analytical and research skills
• Project and process management
• Customer experience tools and platforms
• Familiarity with RFP / RFQ processes, tender portals, and compliance standards
• Business Intelligence dashboards and data leveraging to drive performance
• Experience with Avaya & Genesys (or related systems)

Additional Skills

Responsibilities

About Application Process

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following documents :

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