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Team Lead - Digital Banking

Team Lead - Digital Banking

ConfidentialBahrain
7 منذ أيام
الوصف الوظيفي

Key Responsibilities :

Digital Strategy Execution

  • Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals.
  • Identify key focus areas to enhance digital penetration across customer segments.

Team Leadership

  • Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area.
  • Promote a high-performance culture and ensure the team is aligned with digital growth objectives.

    • Customer Onboarding & Engagement

  • Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI.
  • Monitor onboarding performance and identify opportunities to enhance customer engagement and retention.

    • Training & Capability Building

  • Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products.
  • Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage.

    • Performance Management

  • Track KPIs related to digital product usage, customer onboarding, and adoption success rates.
  • Generate reports and insights to support data-driven decisions and continuous improvement.

    • Stakeholder Coordination

  • Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives.
  • Act as a bridge between regional leadership and ground-level teams.

    • Customer Experience Enhancement

  • Champion a customer-centric approach to digital adoption efforts.
  • Gather and analyze customer feedback to implement improvements in digital user experience.

    • Compliance & Risk Management

  • Ensure adherence to regulatory requirements and internal digital banking policies.
  • Promote secure onboarding practices and digital transaction safety across all touchpoints.

    • Educational Qualification :

  • Graduate degree in any discipline (mandatory)
  • Postgraduate degree in Management or related field is an advantage

    • Experience Requirements :

  • Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role
  • Proven track record of managing teams and executing regional initiatives

    • Skills Required

    Digital Banking, Team Management

    إنشاء تنبيه وظيفي لهذا البحث

    Team Digital Banking • Bahrain