Capacity Management Manager

Job Description

• Demand Forecasting & Analysis

Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends. Identify peak periods and potential supply gaps to proactively prepare supply plans.

Develop effective rider scheduling plans to ensure supply-demand alignment. Manage daily shift inventory to guarantee adequate coverage across zones and time slots.

Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans. Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area.

Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms. Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs. Design and run structured A / B tests and impact analysis for shift and supply policy refinements.

Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies. Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks.

Job Requirements

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