Customer Service Officer (Bahraini Nationals only)

Overview

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Job Summary

Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.

Responsibilities

• Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
• Undertake thorough AML reviews in line with regulatory guidelines.
• Communicate timely updates to customers and advisors on pending requests, aiming to provide end-to-end closures.
• Comprehend and articulate a query or complaint raised by the customer and provide an effective and accurate response / resolution.
• Take ownership and responsibility for personal performance targets.
• Reflect on performance and learn from mistakes to improve in the future.
• Be flexible in meeting the dynamic nature of work.
• Provide customer service to both internal and external customers.
• Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
• Drive a culture of quality and accuracy through cases within the stipulated frameworks.
• Escalate any problem or risks to the Team Manager and report breaches as per the prescribed framework.
• Be open to continuous learning and participate in cross-training to become cross-skilled in other transaction types when opportunities arise.
• Maintain and implement personal development plans in partnership with the immediate manager.
• Highlight any instances where a customer may not be treated fairly.
• Identify, recommend, and facilitate the implementation of process improvement initiatives to improve efficiency.

Qualifications

Skills

Location and Details

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