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Head of Fraud Operations
SGBManama, Capital Governorate, Bahrain1 day ago
Job descriptionOversee transaction and account activity monitoring using specialized fraud detection platforms. Review fraud alerts, investigate suspicious activities, and identify fraudulent behavior based on customer behavior, transaction patterns, and system signals. Ensure timely and accurate classification and escalation of high / medium / low-risk fraud cases. Lead the fraud monitoring rule configuration and testing (UAT), including review, customization, and post-go-live tuning. Work with vendors and internal stakeholders to ensure alignment on fraud detection logic, system integration, and performance optimization. Continuously analyze the performance of fraud detection tools and recommend data-driven enhancements to improve their efficiency and effectiveness. Leverage data analysis techniques to identify patterns, anomalies, and trends in fraud cases to enhance detection and prevention efforts. Use data visualization tools to create dashboards and reports that provide actionable insights for fraud operations and decision-making. Provide expertise in data interpretation to support automation initiatives,focusing on reducing manual intervention in fraud case investigations. Define the fraud operation SOPs, train and guide junior fraud ops team members; assign backups and ensure system capability knowledge transfer. Contribute to resource planning and team development. Communicate findings effectively and escalate potential fraud cases to the appropriate stakeholders, including Compliance, Risk Management, and Law Enforcement, as necessary. Collaborate closely with internal teams, such as Customer Service and IT, to address and resolve fraud-related issues promptly. Liaise with internal teams to manage fraud issues swiftly and thoroughly.Report and escalate complex fraud cases to Compliance or authorities when required. Maintain accurate and detailed records of fraud cases, investigations, actions taken, and outcomes in compliance with regulatory standards. Provide support during audits, regulatory examinations, and fraud-related inquiries by preparing documentation and responding to inquiries as required. Bachelor’s degree in Finance, Business Administration, Criminal Justice, or a related field. At least 7-10 years of experience in fraud prevention, detection, and investigation within the banking or financial services industry, with a strong understanding of banking operations. In-depth knowledge of fraud typologies, detection techniques, and industry best practices. Familiarity with fraud prevention tools, software, and analytics platforms. Strong analytical and problem-solving skills, with the ability to interpret complex data and trends to make informed decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders. High level of integrity and ethical standards. Strong organizational and time management skills. Ability to handle multiple tasks and meet deadlines. Inquisitive and curious, with a passion for technology and data. Keen interest in investigative processes and case building. Proactive and self-motivated with a continuous improvement mindset.
HR Executive | 14+ Years Experience | Talent & People Strategy | Organisational Development | Digital Banking
- Fintech
- Financial Services
Job Summary :
We are seeking a seasoned and proactive Fraud Operations Lead to oversee and strengthen the fraud risk management framework of our digital bank. This leadership role is responsible for managing real-time and post-transaction fraud detection, coordinating investigations, enhancing system rules, and collaborating across teams to mitigate fraud risks. The ideal candidate will bring strategic insight, hands-on fraud operations experience, and a passion for protecting the bank and its customers.
Key Responsibilities :
1. Monitoring and investigation :
2. Technical proficiency and data analysis :
3. Team & Process Management
4. Collaboration and communication :
5. Others
Qualifications :
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Of • Manama, Capital Governorate, Bahrain
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