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Head of IT Applications

EnlistresourcesBahrain

30+ days ago

Job description

Overview

To lead the development and IT operations of innovative and novel card, loan, and other financial products. To maintain a highly resilient and scalable IT software infrastructure to support the business operations of companies that make use of services. To ensure steady expansion and retention of our core business through proper business IT operations support. To adhere to strict SLAs with each business partner. To ensure the smooth running of all software systems, core applications, business applications and IT operations. To ensure that risks are identified, documented, and minimized. To ensure business requirements analysis and project management is done properly on any new project. To ensure that secure software development and other security practices are followed and adhered. To ensure that the software development teams are Agile and following scrum methodology. To ensure adherence to industry best practices in terms of compliance and disaster recovery.

Key Accountabilities

Lead and innovate within the business.
Demonstrate operational functional excellence (better / faster / more cost effective) through the development of quality Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with all internal and external clients, and ensure they are achieved.
Ensure that infrastructure and software are resilient, thereby minimizing downtime of systems to ensure the smooth running of internal and external business operations.
Supervise technical personnel, which include work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Stay current with new technologies, trends and related practices in the industry, and recommend and implement appropriate technologies with the business’ long-term vision in mind.
Ensure that bespoke developed systems adhere to strict guidelines in terms of design and security (for example proper transactional audit trails and OWASP), thereby minimising the possibility of fraud and unexpected downtime.
Oversee the protection of data as required by industry compliance guidelines, including data backups and disaster recovery.
Enforce a transparent vendor selection and procurement process.
Have an effective and supportive working relationship with the senior management team and UCFS, and key accounts.
Prepare and give presentations to senior management.
Serve in a capacity or in such other capacity as the CIO may from time to time reasonably determine and in connection with the business.
Assist in yearly budgeting activities.

Job-Specific Accountabilities

Analyse user project proposals, identify omissions and errors in requirements, and conduct feasibility studies; recommend optimum approach and develop systems and / or applications design for approved projects.

Serve on a project prioritisation committee, ensuring that the implementation pipeline is prioritised so that current business requirements are addressed effectively.

Guide users in formulating requirements; advise on alternatives and on the implications of new or revised infrastructure systems and applications technology.

Oversee the reconfiguration of the data centre hardware systems, with the main aim of minimising the physical size of the data centre and hardware footprint.

Oversee vulnerability and threat assessments as required by industry compliance and the CISO.

Ensure proper expansion and renewal of IT infrastructure to align with business growth.

Plan and coordinate the analysis, design, programming, timely implementation, and testing of IT projects.

Oversee the development of new, and the maintenance of existing complex systems and subsystems such as call centre, payroll, reporting, and financial systems in which transactions are automatically processed, and ensure the reliability of cross-country applications.

Review design documentation, requirements analysis, and code for quality and adherence to industry standards.

Informally arbitrate between system users when conflicts arise.

May serve as lead analyst in a design subgroup, directing and integrating the work of analysts, each responsible for several programs.

Possess skills to build and maintain solutions on contact centre solutions.

Implement new off-the-shelf software solutions using the group IT strategy as a guideline.

Plan and execute the movement of software systems to a cloud provider where applicable.

Replace off-the-shelf systems with Open-source systems where applicable in order to drive operational and capital expenditure down.

Job Requirements

Minimum Qualification : MSc in Computer Science or Engineering

Experience : 10+ years

Key Stakeholders (Relationship, Communication) : This role requires a clear understanding of the role and responsibilities associated with the IT applications development function; a good understanding of the company’s business, the broader industry, and its regulatory environment; the ability to manage multiple Agile teams on software development projects; and the relevant experience and qualifications to fulfil the above responsibilities.

Technical Competencies : Knowledge of and experience in the following technologies, frameworks and methodologies :

.NET framework, C#, Python, Kotlin, Swift

Microservices

Docker, Kubernetes

Kafka

PostgreSQL

Elasticsearch

CI / CD tools (for example Jenkins)

Agile / Scrum

Unit and integration testing

Disclaimer This list of responsibilities, accountabilities, requirements and working relationships (job stakeholders)

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Of • Bahrain