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Business Assurance and Analytics Manager

Business Assurance and Analytics Manager

Bahrain Telecommunications CompanyManama, Capital Governorate, Bahrain
3 hours ago
Job description

Job Objective

Lead the Business Assurance and Analytics function to ensure comprehensive revenue assurance across all products by mitigating revenue leakages and driving operational efficiency through advanced analytics. This role is accountable for developing and enforcing best practices, overseeing the end-to-end revenue value chain, detecting anomalies, and finetuning business rules to enhance control effectiveness. As a strategic advisor to senior leadership, the role leverages data-driven insights to eliminate process inefficiencies, strengthen governance, and establish a robust control framework.

Responsibilities

Strategic

  • Define and drive the revenue assurance strategy to align with business goals, ensuring all revenue-generating processes are governed with end-to-end traceability.
  • Lead the development of automated control frameworks that proactively detect and escalate systemic revenue risks across evolving product and system landscapes, continuously enhancing the control environment.
  • Act as a strategic partner to senior leadership by providing insights on revenue assurance health, process vulnerabilities, and long-term mitigation plans.
  • Champion data-driven governance by aligning assurance mechanisms with business transformation, digital initiatives, and cross-functional system changes.
  • Influence enterprise decision-making by highlighting the financial impact of control gaps, process inefficiencies, and unmonitored revenue streams.
  • Integrate revenue assurance objectives into organizational strategy by shaping policies, risk models, and compliance frameworks across business units.
  • Anticipate future risks by proactively aligning revenue assurance strategy with regulatory developments, market shifts, and operational changes.

Financial

  • Ensure accuracy and completeness of revenue recognition by validating all financial entries against source systems and transactional flows.
  • Oversee reconciliation of revenue data between operational systems and the general ledger to maintain financial integrity.
  • Support timely and accurate month-end and year-end closing by validating revenue streams, resolving discrepancies, and ensuring accurate postings into the GL.
  • Collaborate with accounting, billing, and IT teams to ensure alignment between invoicing, collections, and revenue flows, including accurate financial treatment of new product launches.
  • Identify and quantify revenue leakage, misstatements, or deferred revenue issues, and recommend corrective financial adjustments.
  • Provide financial analysis on revenue performance, trends, and variances to support reporting and forecasting accuracy.
  • Review product-level margins to ensure profitability through comprehensive Margin Assurance across Postpaid, Prepaid, Wholesale, Digital, and VAS.
  • Review and validate least-cost routing configurations for Wholesale products to ensure optimal cost structures and strengthen Cost Assurance practices.
  • Operational

  • Perform end-to-end Revenue Assurance activities across all products (Postpaid, Prepaid, Wholesale, Digital, and VAS) ensuring data integrity and completeness across all systems.
  • Develop, maintain, and monitor operational dashboards and KPIs to provide real-time visibility into revenue assurance performance, control effectiveness, and issue resolution trends across all product lines.
  • Drive the automation of assurance processes by integrating AI and machine learning models to enhance anomaly detection, reduce manual effort, and enable predictive risk identification across the revenue lifecycle.
  • Leverage advanced analytics techniques such as trend analysis, anomaly detection, and root cause modelling to proactively identify hidden revenue risks, optimize assurance coverage, and support strategic interventions.
  • Monitor rating, charging, and billing for Prepaid, Wholesale, and Digital & VAS products to detect and resolve discrepancies.
  • Conduct Subscription and Service Assurance for Postpaid, Prepaid, and Wholesale products, ensuring subscriber lifecycle integrity.
  • Ensure rule-based, accurate data feeds into the Mediation system (e.g., HLR, CRM, Billing) for Postpaid services.
  • Analyze RA system exceptions, perform root cause analysis, and implement corrective actions across all product lines.
  • Execute recharge and subscription reconciliations for Prepaid products and usage assurance for Digital & VAS services.
  • Implement process-level controls and compliance procedures to support operational efficiency, audit readiness, and regulatory compliance.
  • Provide timely responses to internal audit queries and support audit requirements with validated data and documentation.
  • Lead and support initiatives to enhance system logic, control coverage, and operational accuracy.
  • Act as the second line of defense by monitoring revenue-related controls to ensure transparency, compliance, and accuracy in the revenue value chain.
  • People

  • Lead and mentor a team of professionals including business analysts and RA specialists providing continuous guidance, training, and development opportunities.
  • Foster a culture of accountability, collaboration, and high performance within the Business Assurance function.
  • Take ownership of completing all mandatory and planned training programs in line with the individual development plan and team capability goals.
  • Ensure timely completion of the PMR cycle for self and team and actively participate in employee engagement surveys.
  • Share telecom industry knowledge, revenue assurance insights, and evolving business trends to foster continuous team learning.
  • Promote cross-functional collaboration and financial awareness through regular communication with key stakeholders.
  • Serve as the primary contact for senior management and group reporting teams on matters related to revenue assurance and financial integrity.
  • Provide support in resolving interpersonal and work-related issues, maintaining a healthy and inclusive team environment.
  • Encourage cross-training and peer-to-peer learning to build team agility, resilience, and domain expertise.
  • Act as a subject matter expert within the team, guiding others in achieving high performance and operational excellence.
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    And • Manama, Capital Governorate, Bahrain

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