Asst Manager – Infrastructure Support

1. Job Purpose

• Ensure that Network and IT Infrastructure are secured and operated smoothly.
• Supporting the Company main Datacenter, Disaster Recovery Center and Telecommunications including network connectivity.
• Handle helpdesk support relating IT infrastructure and users for the main office and all branches.
• Recommending innovative and digitalized solutions to improve efficiency, productivity, and customer service.
• Implementation of IT governance program.
• Ensure adherence to the leading regional insurance provider IT / information security policies, standards, and procedures by implementing technical, administrative, and physical controls.

2. Primary Duties Performed

Oversee daily operations relating to IT Infrastructure and Supports as follows :

following Project Management Methodology best practices.

support within the agreed turnaround time / deadlines.

maintained.

observations to IT in charge.

manuals relating to infrastructure and desktop support.

Department in charge.

Infrastructure.

the company from time to time.

3. Secondary Duties Performed

4. Work & Business Contacts

Internal

Maintain close interaction with the regional insurance provider employees and management.

External

Maintain close interaction with software vendors, hardware vendors, suppliers, and consulting firms.

Division / Department : Information Technology

Incumbent Reports to : Senior Manager- Information Technology

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