Customer Service Representative

Job Summary :

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities :

• Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
• Provide timely and accurate information to customers, addressing their needs and concerns effectively
• Troubleshoot and resolve customer issues in a professional and empathetic manner
• Identify opportunities to upsell or cross-sell relevant products and services
• Maintain detailed records of customer interactions and follow-up actions
• Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
• Participate in training programs to continuously develop product knowledge and customer service skills
• Adhere to company policies, procedures, and quality standards in all customer interactions
• Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications :