Customer Support Agent (Bahrain)

About Us : Platinumlist.net , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role : We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities :

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

Requirements

Preferred Qualifications :

Benefits

Growth Opportunities :

Why Join Us?