Front Office - Reception Shift Leader

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you a natural people-person with a passion for creating unforgettable first impressions? Join us as a Reception Shift Leader and take the lead in delivering smooth front office operations while inspiring your team to live our Yes I Can! service philosophy.

What you’ll do

Supervise daily reception operations, ensuring seamless check-in and check-out experiences

Lead and motivate the front office team during your shift

Handle guest queries, complaints, and special requests with professionalism and care

Coordinate with other departments to ensure guest satisfaction and smooth service flow

Monitor cash handling, billing, and reporting procedures in line with company standards

Train and support new team members, fostering a culture of service excellence

Qualifications

Previous front office / reception experience in hospitality

Leadership skills with the ability to guide and motivate a team

Strong communication and guest service skills

Organized, proactive, and able to handle pressure

A Yes I Can! attitude with a passion for hospitality

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

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