Customer Experience Intern

About Calo   Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go Cafe concepts.

We're on a noble mission to make healthy easy.

We think this is one of the most important problems to tackle in our world today.

We have global ambitions - no small thinking here.

Role Overview We're looking for talented, enthusiastic and dedicated Customer Experience Interns to be the main point of contact for our customers.

In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

What you’ll be working on Communicating with customers over live chat and phone calls to answer their questions and help solve their problems Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience Onboarding customers to kick-off their journey  Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied Communicating feedback to the team and following up on resolving customers’ pain points Ideal Candidate University student or a fresh graduate interested to start his career in Customer Experience Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer Passionate about problem solving; you get satisfaction from making people’s lives better A people’s person by nature Have a deep sense of empathy & drive to resolve customer issues Maintain a calm demeanor when facing challenges or stressful situations Ability to organize your time efficiently, and complete tasks in a timely manner Interested in working on shift basis What to expect from the internship?

Attractive compensation Monthly meal plan subscription On the job training  Network and exposure Integration into Calo’s culture Powered by JazzHR