Customer Service Representative

Overview

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

Responsibilities

• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records

Qualifications

Compensation and Targets

Notes

Working Conditions

Normal Working Hours : 40 hours a week

Working Timing is rotating shift. Work may require occasional weekend and / or evening work

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