Coordinator Rider On Ground Ops

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Support daily operations by monitoring order delays, resolving rider related issues from vendors, customers, or riders, and ensuring smooth and efficient live operations.

What's On Our Plate?

• Managing day-to-day operations.
• Manage rider related escalations and resolutions.
• Assist dispatchers with rider-related communication.
• Monitor and improve rider performance and compliance.
• Manage rider roster with proper allocation of shifts / breaks / off-days etc.
• Groom rider quality (behaviour, appearance, professionalism, presentational etc).
• Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
• Reduce rider complaints originating from customers and / or vendors.
• Monitor riders performance on individual level and responsible for coaching / warning riders.
• Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
• Perform ad hoc assignments and assist other teams as needed.

Qualifications

What Did We Order?

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