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Business / Sales Support

Business / Sales Support

Swan Insurance Management Agency Ltd (SIMA)Capital Governorate, Bahrain
12 hours ago
Job description

Overview

Location : Bahrain or Dubai, UAE

Are you a highly organized professional with a meticulous eye for detail and a passion for the dynamic insurance sector? We are seeking a proactive Bilingual Business & Sales Support Specialist to provide essential administrative and contractual support, serving as the critical link between our Sales team, clients, and underwriters.

This role requires a dedicated individual fluent in both English and Arabic to manage the end-to-end sales support cycle, ensuring efficiency, accuracy, and compliance across all documentation and client communications.

Responsibilities

  • Contract & Proposal Management

Draft and produce high-quality, customized insurance proposals and quotations for clients in both English and Arabic, ensuring brand standards and technical accuracy.

  • Prepare and finalize complex legal documentation, including initial drafting of Reinsurance Contracts, Cover Notes, and Policy Wordings.
  • Ensure all client documentation is filed, tracked, and accessible using our CRM system.
  • Sales & Client Relationship Support
  • Manage the full policy renewal pipeline, proactively tracking expiration dates, coordinating with underwriters to secure renewal terms, and presenting comparison summaries to the sales team.

  • Maintain a rapid communication standard, acknowledging all client and internal emails quickly and routing queries to the appropriate cross-functional entities.
  • Coordinate follow-up activities, client meetings, and administrative needs for assigned Account Executives and Producers.
  • Operational & Cross-Functional Coordination
  • Serve as the primary liaison, connecting the Sales team with cross-functional internal entities (e.g., Underwriting, Claims, Finance, and Compliance) to ensure the smooth, timely flow of policies.

  • Assist in compiling and analyzing sales reports, pipeline forecasts, and retention metrics for management review.
  • Essential Requirements

  • Bilingual Fluency : Fluent in both written and spoken English and Arabic is mandatory, allowing for seamless technical and professional communication across cultures and markets.
  • Organizational Mastery : Exceptional organizational and time management skills with a proven ability to manage high-volume workflows, multiple priorities, and tight deadlines.
  • Technical Proficiency : Very good to excellent command of Microsoft Word and Excel for documentation, data management, and report generation.
  • Experience : 2+ years of relevant experience in a Sales Support, Broker Support, or Back-Office role within the Insurance or Financial Services industry.
  • Location : Must be currently based in Bahrain or Dubai, with valid work status or eligibility to obtain one.
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    Sales • Capital Governorate, Bahrain

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