Talent.com
This job offer is not available in your country.
CRM Representative (Bahraini Candidate) - Alzayani Investments

CRM Representative (Bahraini Candidate) - Alzayani Investments

Qureos IncBahrain, BH
30+ days ago
Job type
  • Quick Apply
Job description

Alzayani Investments is seeking a highly motivated and customer-focused CRM Representative (Bahraini Candidate) to join our team in Rifa, Bahrain. This full-time position offers an exciting opportunity to contribute to the growth and success of our company by effectively managing customer relationships and ensuring a positive customer experience. As a CRM Representative, you will play a crucial role in maintaining and developing strong relationships with our clients, utilising our CRM system to track interactions, manage data, and provide exceptional service.

Responsibilities :

  • Maintain accurate and up-to-date customer information within the CRM system.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Identify and escalate complex customer issues to the appropriate team members.
  • Proactively identify opportunities to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Generate reports and analyse customer data to identify trends and insights.
  • Contribute to the development and implementation of CRM best practices.
  • Adhere to company policies and procedures regarding customer data and privacy.
  • Participate in team meetings and training sessions to enhance skills and knowledge.
  • Perform other duties as assigned by management.

Qualifications :

  • Bahraini Nationality is required for this role.
  • Proven experience in a customer service or CRM-related role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organisational skills.
  • Proficiency in using CRM software and Microsoft Office applications.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to multitask and prioritise effectively in a fast-paced environment.
  • A positive and proactive attitude with a strong customer focus.
    • Create a job alert for this search

    Representative • Bahrain, BH