Service Advisor (Automotive) - Alzayani Investments

First Motors is seeking a highly motivated and customer-focused Service Advisor- Automotive to join our team in Sitrah, Bahrain. This is a full-time position offering an exciting opportunity to work with a leading automotive group. The ideal candidate will be a Bahraini national with a passion for providing exceptional customer service and a strong understanding of the automotive industry. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks efficiently.

Responsibilities :

• Greet customers and ascertain their automotive needs.
• Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
• Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
• Liaise with technicians and workshop staff to schedule and monitor repairs.
• Provide accurate estimates for repairs and services.
• Keep customers informed of the progress of their repairs.
• Handle customer queries and complaints professionally and efficiently.
• Maintain up-to-date knowledge of vehicle specifications and service requirements.
• Contribute to a positive and efficient team environment.

Qualifications :