CRM Representative (Bahraini Candidate) - Alzayani Investments

Alzayani Investments is seeking a highly motivated and customer-focused CRM Representative (Bahraini Candidate) to join our team in Rifa, Bahrain. This full-time position offers an exciting opportunity to contribute to the growth and success of our company by effectively managing customer relationships and ensuring a positive customer experience. As a CRM Representative, you will play a crucial role in maintaining and developing strong relationships with our clients, utilising our CRM system to track interactions, manage data, and provide exceptional service.

Responsibilities :

• Maintain accurate and up-to-date customer information within the CRM system.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Identify and escalate complex customer issues to the appropriate team members.
• Proactively identify opportunities to improve customer satisfaction and loyalty.
• Collaborate with other departments to ensure seamless customer service delivery.
• Generate reports and analyse customer data to identify trends and insights.
• Contribute to the development and implementation of CRM best practices.
• Adhere to company policies and procedures regarding customer data and privacy.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Perform other duties as assigned by management.

Qualifications :