Waiter / Waitress

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

Summary of Responsibilities :

1. Ensure correct uniform standards are followed at all times.

2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage / dining experience by following the outlet sequence of service.

3. Maintain a thorough knowledge of the restaurant menu & daily specials at all times

4. To be familiar with the beverage service including stemware used and appropriates garnishes.

5. Anticipate and service of guests' requirements at all times

6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager’s instructions

7. Ensure service stations are constantly cleared & re-stocked during service

8. Serve and clear food and beverage items in an unobtrusive and professional manner

9. Present menus and explanations for all menu items as well as specials of the day.

10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

11. To report all accidents or guest complaint immediately to a manager.

12. Ensure expiration dates or perishable items are checked on a daily basis & stored in accordance to HACCP standards

13. To respond properly in any hotel emergency or safety situation.

14. To breakdown any buffets, displays or side stations when needed

15. Attend all necessary briefings & training sessions as instructed by the Operations Manager, Food and Beverage

16. Handle cash and credit card procedures according to the guidelines of the accounting department

17. Identify potential problems and ask for assistance before breakdown occurs

18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.

Qualifications

• Have completed secondary school education
• Exceptional communication and interpersonal skills.
• Hospitality related Degree or Diploma
• Minimum of 1-2 years’ experience as a waiter / waitress in a five star hotel
• Willingness to work during peak hours, including nights, weekends, and holidays.
• Advanced levels of Business English
• Proficiency in a second language such as, Arabic.
• Excellent food & beverage knowledge
• The ability to work well under pressure
• Excellent attention to detail
• Previous experience in Middle east
• Experienced in Fire & Life safety systems.

Additional Information