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Technical Support Engineer / SL3 Application Owner

Technical Support Engineer / SL3 Application Owner

BinanceManama, Bahrain
منذ أكثر من 30 يومًا
نوع الوظيفة
  • عن بعد
  • وقت كامل
الوصف الوظيفي

Responsibilities

  • Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
  • Strong collaboration,munication and interaction with all stakeholders including customers, product manager, developer and management team
  • Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
  • High responsibility in continuous improvement in service quality and efficiency
  • Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes

Requirements :

  • 4-8+ years of experience in similar roles - Technical Support Engineer, SL3 Engineer, Application Owner, TechOps Engineer, etc
  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
  • 3+ years Unix / Linux with shell scripting, etc
  • 2+ years databases experience (Oracle, MySQL)
  • Understanding of software development methodologies and coding standards
  • Experience with software application debugging and troubleshooting
  • Familiar with technical support process and escalation management
  • Passionate with technical support to solveplicated customer issues
  • Ability to present or speak fluently to engineers, product manager and customers
  • BS / MS inputer Science, Math or related scientific disciplines
  • Background in Software Development is a plus

    • Working at Binance

  • Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
  • Tackle fast-paced, challenging and unique projects
  • Work in a truly global organization, with international teams and a flat organizational structure
  • petitive salary and benefits
  • Flexible working hours, remote-first, and casual work attire

    • Learn more about how Binancians embody the organization's core values , creating a unified culture that enables collaboration, excellence, and growth.

    Apply today to be a part of the Web3 revolution!

    Binance ismitted to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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