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Desktop Support

Desktop Support

VAM SystemsManama, Bahrain
5 منذ أيام
الوصف الوظيفي

Job Description

VAM Systems is currently looking for Desktop  Support    for our Bahrain operations with the following skillsets and terms & conditions :

Qualifications and Experience

Essential (Minimum)

  • University Degree in IT from a recognized university or institution

Desirable (Optional)

  • Techinical certification in any IT Infrastructure certificates
  • At least 1 year of work experience in IT
  • A job that involves interacting with customers

    • Skills : Essential (Minimum)

  • Very good command in English (Both writing & speaking).
  • Techincal troubleshooting skills
  • Customer service awareness and skills.

    • Desirable (Optional)

  • Fluent in English
  • Business Professional Language

    • Knowledge

    Essential (Minimum)

  • Essential IT technical skills
  • Installation / Configuration / Support

    • Desirable (Optional)

  • Able to resolve IT issues efficiently
  • Ability to make quick decisions on problem resolution
  • Essential IT technical skills in Servers, Network and other IT Infrastructure areas
  • Analytical and techincal troubleshooting skills

    • Personal Attributes

    Essential (Minimum)

  • Strong personality
  • User Friendly
  • Patient and flexible attitude
  • Sense of commitment

    • Desirable (Optional)

  • Excellent Communication and Inter personal skills
  • Mature, professional attitude with strong work ethic
  • Attention to detail and accuracy and the ability to manage multiple tasks simultaneously
  • Handle work pressure
  • A job that involves interacting with customers

    • Duties :

  • Handle service desk calls in timely, pleasant and professional manner.
  • Resolve reported problems remotely as being first level or second level support and provide proper guidence to callers inquiries.
  • Maintain accurate log entries of incidents and requests with details by adherence to escalation procedure, promptly allocate unresolved calls to higher level support as and when required.
  • Preparation of daily / weekly / monthly service desk reports for management review as and when required.
  • Following the process and procedure in place and recommending any required changes based on experience in handling and reported issues.
  • Follow up and co-ordinate with support staff in case of delays in action and ensure that line of communication is open between all support teams for better co-ordination of service, especially if the service is required to be handled by more than one area of support and on priority basis.
  • Regularly complete and update all the tasks assigned within the target time
  • Ability to handle multi-task and support various users at once. Must be capable of following a job to completion. Follow up, troubleshoot and resolve various complex infrastructure problems.
  • Conduct ad-hoc assignments and projects as directed by the management based on the business requirements

    • Terms and conditions

    Joining time frame : (15 - 30 days)

    Array