Concierge Supervisor

• Provide exemplary customer service to all guests offering assistance and recommendations to enhance their stay.
• Handle guest inquiries requests and complaints promptly and professionally striving for swift resolutions.
• Coordinate with other hotel departments to fulfill guest needs efficiently.
• Assist in overseeing the daytoday operations of the concierge desk ensuring a smooth and efficient workflow.
• Manage guest arrivals and departures including luggage handling transportation arrangements and room assignments.
• Maintain a comprehensive knowledge of local attractions restaurants transportation options and events to provide informed recommendations to guests.
• Provide guidance training and support to the concierge team fostering a culture of excellence and teamwork.
• Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Build strong relationships with guests to anticipate their needs and exceed expectations.
• Coordinate VIP amenities special requests and personalized experiences for VIP guests and repeat clientele.
• Handle confidential and sensitive information with discretion and professionalism.
• Assist in maintaining accurate records including guest preferences transportation arrangements and activity bookings.
• Utilize hotel management software and systems to track guest requests maintain inventory and generate reports as needed.
• Assist in managing the concierge budget and controlling expenses effectively.

Qualifications :

• Previous experience in a supervisory role within a luxury hotel concierge department preferred.
• Exceptional customer service skills with a genuine passion for exceeding guest expectations.
• Strong communication interpersonal and problemsolving abilities.
• Excellent organizational skills with the ability to multitask and prioritize in a fastpaced environment.
• Proficiency in hotel management software and Microsoft Office Suite.
• Knowledge of local attractions dining and entertainment options.

Additional Information :

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator
Experience: years
Vacancy: 1