Customer Service Officer

Post Details

Job Title

Customer Service Officer

Description

Understanding the customers needs and improving their satisfaction, and collecting their feedback on services provided.

Addressing complaints / issues posted by clients on the company website. -Assisting other departments in difficult times on specific tasks related to client relations.- Assisting providers in solving their problems.

Following up on all complaints and queries related to the insurance company, in cooperation with the Insurance Relations Department.

Working closely with the Insurance Relations Department, SFS, etc.

Working closely with the call Centre related to escalated cases, by providing them with support.

Send Cv in mention e