Graduate Job- Inspire- Front Office (12 months)

Company Description

Why work for Accor?

Job Description

The Management Trainees will train in all or one particular areas of the Front Office & focus on process improvements. Participate in projects and assignments in enhancing the services and service skills at the Front Desk.

Summary of Responsibilities :

Reporting to the Director of Rooms. responsibilities and essential job functions include but are not limited to the following :

• Master the technical skills of the Front Desk Operations
• Learn the tasks and responsibilities of the Guest Relations Officer, Operator, Concierge & Reception
• Maintain high standards of teamwork with the Front Office Team
• Ensure that department standards are met through guest feedback and monitoring
• Participate, conduct daily briefings and roll calls and training
• Coordinate with all other operating departments to ensure smooth daily operations for check in and check out
• Co-ordinate with Reception and Duty Manager on day to day operations
• Coordinate and participate in meeting and greeting of VIP guests upon arrival
• Managing rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum
• Work in the Club Millesium or Villa as Butler taking care of our VIP guets.
• Process Improvement Team project and assignments relating to Front Office
• Ensure that safety, health, security and loss control policies and procedures are complied with.

Qualifications

Qualifications :

Additional Information

Your team and working environment :

Our commitment to Diversity & Inclusion :

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS