LOUNGE ASSOCIATE

The Lounge Associate is responsible for ensuring that all guests receive a warm and friendly welcome, fostering an inclusive atmosphere where they feel valued and appreciated. This role involves remaining receptive to guest feedback and requests to enhance their experience, as well as expressing gratitude for their visits to the lounge. The Lounge Associate will execute daily operations across all assigned areas and fulfil reasonable duties as required.

KEY ACCOUNTABILITIES

• Guest Experience : Greet and warmly receive all lounge guests.
• Maintain a spotless and inviting environment in assigned areas.
• Introduce lounge facilities to first-time guests upon request.
• Engage with guests in a warm and welcoming manner.
• Ensure all departing guests receive a personal farewell.
• Assist guests with travel-related issues by coordinating with concierge or reception.
• Welcome guests promptly as they enter the lounge.
• Assist guests with their luggage and ensure comfort.
• Help guests choose seating and escort them to their tables.
• Encourage guests to enjoy beverages and explain dining opportunities.
• Coordinate menu orders with the kitchen and deliver them efficiently.
• Offer beverage replenishments and maintain cleanliness at tables.
• Regularly check guest comfort and address any service needs.
• Daily Operations : Always ensure immaculate presentation of the lounge.
• Prepare and set up workstations efficiently.
• Maintain cleanliness of self-service stations, including buffet and beverage areas.
• Keep service on track and adhere to high standards.

Education / Qualifications

Experience

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s) :

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